Help

I didn’t receive the password reset email. ▲
  • Check your spam or junk folder.
  • Make sure you're using the correct registered email.
  • Wait a few minutes before trying again.
I forgot my registered email or mobile number. ▲
  • Contact support with your full name and patient ID (if available).
  • They’ll help you recover your login credentials securely.
My account is locked. ▲
  • After multiple failed attempts, accounts may lock for security.
  • Wait 15 minutes or reach out to support to unlock it.
I’m seeing an error message after logging in. ▲
  • Try refreshing the page or switching browsers.
  • Clear cache and cookies and try again.
  • If the issue continues, contact support with a screenshot.
I'm unable to sign up — it says my email/phone is already in use. ▲
  • You may already have an account. Try using “Forgot Password” to reset your login.
  • If unsure, contact support to verify your registration details.
I signed up but didn’t receive a verification email or SMS. ▲
  • Double-check that your contact details are correct.
  • Check your spam, promotions, or SMS folders.
  • If it still doesn’t arrive, click “Resend Verification” or contact support.
My screen freezes or buttons don't respond. ▲
  • This may be due to a browser issue. Try switching browsers.
  • Clear your cache or try opening the site in incognito/private mode.
  • Update your browser or app to the latest version.